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Legal information

The information published on this website is covered by the Conditions of Use of this website and by our Privacy policy.

As a preliminary step, we invite you to read through these Statements by clicking on each link in turn.

As a visitor to this website you will forfeit any right of redress should you neglect to read these statements.

We also invite you to read through SNCB-NMBS International's General Terms and Sales Conditions and the Conditions of carriage applicable to your journey.

 

Online Dispute Resolution

Are you encountering a problem with an online purchase that you have made on SNCB-NMBS International's website or app? Have you checked if the information you need can be found in our frequently asked questions? If it's not, we recommend to contact our customer service.

If you are not satisfied about how your complaint was handled by our customer service, you can always contact the Ombudsman for rail passengers or use the European Commission's dedicated platform for online dispute resolution.

If you are using the Online Dispute Resolution platform, you will be asked to enter SNCB-NMBS's email address. Please enter the address odr@belgiantrain.be. Please notice that this email address must be used only for the purpose of this Online Dispute Resolution platform. Other questions or requests sent through this email address will not be treated.

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* Unless expressly stated otherwise, all fares quoted are per person/per leg (VAT included) based on an online reservation for a 2nd class return from Brussels. Please note, terms and conditions apply. Tip: As the number of seats at the lowest fares on Eurostar, TGV INOUI and ICE trains is limited, we recommend that you book your trip as early as possible. Most international trains allow reservations to be made from 4 months before the date of departure. On ICE trains, booking is possible as early as 180 days before departure, and on Eurostar, booking is possible from min. 157 and max. 277 days before departure, depending on the time of the year.).

Orders made on this website involve payment obligation. You do not have a right of withdrawal in accordance with Article VI.53 of the Code of Economic Law.