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Please select your country. We adapt our services depending on your location.We adapt our services depending on your location.
+32 70 79 79 79 (€0.30/min)
+32 70 79 79 79 (€0.30/min)
+ int. and/or local cost
Mo-Fr: 8-20h / Sa-Su: 9-16h30

What do you need to know before you travel?Travel preparation

Enter a keyword to start your query or check our frequently asked questions below.

Travel with luggage
How much luggage can I take?
Are pets allowed on board?
Can I take my bike on the train?
How many items of luggage can I take on board Thalys?How much luggage can I take on board Thalys?
How many items of luggage can I take on board Eurostar?How much luggage can I take on board Eurostar?
What items are forbidden on board international trains?
Is there an assistance service at Brussels (Midi/Zuid) to carry my luggage?
Which documents must I have available for inspection when I travel by train abroad?
How much time do I need to change trains at my transfer station?
Are children allowed to travel alone?
Are there special spaces for wheelchair users?
How do I ask for assistance for a passenger with reduced mobility?